PRIVACY POLICY
IntroductionThe purpose of this Privacy Policy is to inform you about how we process your personal data. The Policy may be updated and you will find the latest version of the Privacy Policy on our website. If we make major changes to our Policy, we will send out information about this via email. This Privacy Policy applies to the personal data we collect about you when you make a booking with us or when you subscribe to our newsletter.
Who is responsible for your personal data?Hotell Rådhuset AB, corporate registration number 556594-1969, Nya Stadens Torg 8, 5531 30 Lidköping is responsible in accordance with applicable personal data legislation for the personal data you provide to us. The information you provide to us is for Hotell Rådhuset in Lidköping.
What personal data do we collect and how do we use it? We collect and store the personal data you provide to us when booking a hotel room. If you contact customer service, we collect the information you provide to us so that we can handle your case. Examples of personal data may include full name, address, email address, social security number, telephone number or payment method. We also store purchase history and information about how you use our services.
Why do we use your data?
- To be able to handle bookings/purchases. (Legal basis: Fulfillment of purchase agreement.)
- To be able to handle customer service matters. (Legal basis: Legitimate interest.)
- To be able to send offers and news. (Legal basis: Legitimate interest.)
- To be able to implement and manage participation in competitions and events. (Legal basis: Legitimate interest.)
- To be able to fulfill legal obligations, e.g. regarding requirements in the Accounting Act, product liability and product safety and protection of personal data in IT systems. (Legal basis: Legal obligation.)
- To be able to evaluate, develop and improve our services, products and systems for customers in general. (Legal basis: Legitimate interest.)
How we share your dataWe may share your personal data with other companies in the areas of marketing (print and distribution, agencies, etc.), distribution and transportation, payment solutions and IT services. When your personal data is shared with partners, the data will be processed according to the hotel's instructions and on behalf of the City Hall and will only be used for the purposes for which it was collected.
StorageWe store your data for as long as necessary to fulfill the purposes for which the data was collected. In practical terms, this means that data is discarded when it is no longer relevant or necessary for analysis or direct marketing and the purposes for which it was collected. However, high security and confidentiality are always observed in all handling of personal data.
Your rightsWe strive to be transparent about how we process your data. If you want to see how we process your personal data, you have the right to request access to your data. If we receive a request for access, we may ask for additional information to ensure that we are providing the data to the right person. You also always have the right to request that your personal data be corrected.
If you believe that your personal data is being processed in violation of applicable law, you also have the right to request that the data be deleted or restricted. You also have the right to object to our processing (e.g. processing based on our legitimate interests) or to request that the data you have provided to us be transferred to another data controller.
You have the right to withdraw your consent at any time. In that case, we will not use your information for purposes based on your consent. If you wish to withdraw your consent, you are welcome to contact us at info@hotellradhuset. If you believe that we are handling your personal data incorrectly, you also have the right to submit your complaint to the Swedish Data Protection Authority.
We strive to make the information regarding the handling of your personal data easy to understand. If you still have questions, please contact us at info@hotellradhuset.se
